Returns & Refunds

We want you to love your purchase. If something isn’t right, we’re here to help.

30-Day Return Policy

You may return new, unused items within 30 days of delivery for a full refund.

To be eligible for a return:

  • Items must be in original condition, with all packaging intact

  • Items must not show signs of use, scratches, or damage

  • Proof of purchase (order number or email) is required

Non‑returnable items:

  • Final sale or clearance items

  • Gift cards

  • Products purchased from other retailers

Return Shipping Costs

All orders ship free to the U.S. and Canada. For returns:

 
 
Scenario Who Pays Return Shipping?
Return is our error (wrong item, defective on arrival) We cover the cost — we’ll provide a prepaid shipping label
You changed your mind You are responsible for return shipping costs

We recommend using a trackable shipping method with insurance. We are not responsible for returns lost in transit.

Damaged or Defective Items

Please inspect your order upon arrival. If your item arrives damaged, defective, or is the wrong product:

  • Contact us within 5 days of delivery

  • Include your order number and clear photos of the issue (product + packaging)

  • We will arrange a replacement or issue a full refund at no cost to you

How to Start a Return

  1. Contact us with your order number and the item(s) you wish to return

  2. We will reply within 1 business day with a return authorization and instructions

  3. Pack the item(s) securely in the original packaging

  4. Ship the item(s) back to the address provided in our return instructions

  5. Once we receive and inspect your return, we will process your refund

Please do not send returns without contacting us first. Unauthorized returns may not be processed.

Refunds

Once your return is received and inspected, we will notify you by email.

  • Refunds are issued to your original payment method

  • We will process your refund within 5–7 business days after we receive and inspect your return

  • Please allow 2–4 weeks for the refund to appear in your account. This includes our processing time and the additional time required by your bank or credit card company to post the refund to your account

Late or missing refunds?

If you haven‘t received your refund after 4 weeks, first check with your bank or credit card company. Then contact us for further assistance.

Exchanges

We do not offer direct exchanges at this time. If you need a different product, please return the original item for a refund and place a new order.

Still Have Questions?

If you have any questions about returns or refunds, please reach out to us and we’ll get back to you as soon as possible.