FAQs

Find answers to the most common questions about our products, orders, shipping, returns, and more.

Orders & Account

How do I track my order?

You can track your order through the tracking link provided in your shipping confirmation email.

I can‘t log in to my account. What should I do?

Click on the account icon, select “View Orders” or “Manage Subscriptions”, and enter your email address. We’ll email you a code to log in to your account.

I checked out as a guest. How can I get a copy of my order?

If you checked out as a guest and would like a copy of your order, please reach out to us and we‘ll be happy to assist.

Why was my credit card declined?

There are several reasons why a credit card transaction may fail, including:

• The card information was entered incorrectly

• The card has expired

• The card has reached its limit

• A malfunction occurred with the payment processing system

Please double-check your information and try again. If you continue to experience issues, please reach out to your bank or card issuer for assistance.

My promo code isn’t working. What should I do?

If your promo code cannot be applied, please check that:

• The code was entered correctly (promo codes are not case sensitive and do not contain spaces)

• Your order meets all requirements for the promotion

• You clicked the “Apply” button after entering the code

Promo codes must be applied at checkout. Promotional discounts cannot be applied after an order has been submitted.

Shipping

Where do you ship?

We currently ship to the United States and Canada.

How much does shipping cost?

Shipping is free on all orders to the U.S. and Canada. No minimum purchase is required.

Note: Delivery times are estimates and are not guaranteed. Weather or carrier delays may occur.

Do you ship to Alaska, Hawaii, or U.S. territories?

Yes. We ship to all U.S. states (including Alaska and Hawaii) and territories. Shipments to these locations may take slightly longer.

Do you ship to APO / FPO military addresses?

Yes. Please allow additional time for delivery to APO/FPO addresses.

How long does it take to receive my order?

Most orders arrive within 3–7 business days for U.S. destinations and 5–10 business days for Canadian destinations. Deliveries may take longer during high-demand periods or inclement weather.

What if I haven‘t received my package?

If you haven’t received your package within the estimated delivery timeframe, please contact us and we‘ll look into it for you.

Can I change my shipping address after placing an order?

We begin processing orders immediately after they are submitted. As a result, we cannot modify the shipping address on an existing order. For future orders, you can update your shipping address through your account profile.

What if I entered the wrong shipping address?

Please double-check your shipping address at checkout. If you realize you entered the wrong address, contact us immediately. We can only correct the address if your order has not yet been processed or shipped.

My order arrived damaged. What should I do?

Please contact us within 5 days of delivery with your order number and clear photos of the damaged item(s) and packaging. We will arrange a replacement or refund promptly.

My package is lost. What should I do?

Contact the carrier first with your tracking number. If the carrier confirms the package is lost, contact us and we will file a claim on your behalf.

Returns & Refunds

What is your return policy?

You may return new, unused items within 30 days of delivery for a full refund. Items must be in original condition with all packaging intact. Proof of purchase is required.

How do I start a return?

Contact us with your order number and the item(s) you wish to return. We will reply within 1 business day with return authorization and instructions.

Who pays for return shipping?

• If the return is our error (wrong item, defective on arrival): We cover the cost and will provide a prepaid shipping label

• If you changed your mind: You are responsible for return shipping costs

How long does it take to get a refund?

Please allow 2–4 weeks for the refund to appear in your account. This includes our processing time and the additional time required by your bank or credit card company.

Can I exchange an item?

We do not offer direct exchanges at this time. To get a different product, please return the original item for a refund and place a new order.

What items are non-returnable?

• Final sale or clearance items

• Gift cards

• Products purchased from other retailers

Payments

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express, Discover) and PayPal.

Is my payment information secure?

Yes. We use industry-standard encryption (SSL) to protect your personal and payment information. All transactions are processed securely through trusted payment processors.

When will my card be charged?

Your card will be charged when your order ships. You will receive an email confirmation once your payment has been processed.

Do you charge sales tax?

Sales tax is applied to orders according to applicable tax laws.

Products

Are your products genuine?

Yes. We source all products through trusted, authorized distributors. Every item we sell is 100% authentic.

How do I know which product is right for me?

Please refer to the product descriptions on our website for detailed information. If you have additional questions, please reach out to us and we‘ll be happy to help.

Do you offer gift cards?

Yes. Gift cards are available in various denominations. Please check our website for availability.

How do I clean and care for my products?

Please refer to the product care instructions provided on our website or on the product packaging for specific care guidelines.

Still Have Questions?

If you didn’t find the answer you were looking for, we‘re happy to help. Please reach out to us and we’ll get back to you as soon as possible.